We accept the following types of payment:

  • Bank Transfer Only


  • Credit notes can be redeemed for a Monday to Thursday party.
  • If you would like a weekend booking there will be an additional charge of £30.
  • Once I date and time have been agreed, any further cancellations will result in the credit note being invalid and unable to redeem at any other date or time.
  • Full payment will be required at the time of the new booking.
  • Credit notes cannot be used in conjunction with any other offer.
  • If the credit note has been given as a discount, the discount will apply to the same service originally purchased.

Deposits & Balances

All booking confirmations require a non-refundable deposit of £75, we can hold a booking for 24hrs without a deposit.
Once a booking form has been completed you will receive an e-mail confirming the details of the event.

A booking will not be considered agreed until the deposit has been paid, funds are cleared, and the booking form submitted.

All balances must be paid at least 7 days prior to the event unless the balance has been agreed to be paid in cash on the day of the event.

If you are paying cash, please ensure you have it ready for when we arrive as we will not be able to set up without payment.


In the event of a cancellation by the client the deposit is non-refundable. If a booking has been paid in full, you will be able to reschedule your booking. (Monday to Thursday only)

All cancellations/rescheduled events must be confirmed in writing.

Any cancellations of additional services must be made in writing via email. Failure to do may result in you still getting charged for the service.

We reserve the right to cancel any booking taken at any stage up to the time of the event due to circumstances outside of our control. This includes but not exclusive to events such as extremely bad weather, staff illness or any unsolvable technical issues. In the unlikeliness of such events, a rescheduled date will be offered.
We reserve the right to cancel any booking taken without a given reason.

If your party is unable to go ahead due to Covid-19 restrictions, then you will be offered a rescheduled date.

If the party is cancelled because the government has introduced new restrictions, then an open-ended credit note will be issued.

If the party is cancelled because of a guest falling sick from COVID-19, you will be given the opportunity to reschedule the booking. (Mon – Thurs)

Vehicle breakdown

Our bus is maintained to a high standard and serviced every 6 weeks, however, break down can happen, if this does happen, we will do are very best to get it back up and running as soon as possible and endeavour to still get to you on your chosen day.

If this is not possible, we will offer you a full refund or arrange another date.

Poor Weather condition

There may be times when extreme weather condition like heavy snow, freezing condition or flooding that can make it unsafe for us to attend your hire/party or event, if we make the decision to withdraw from your hire/party or event due to this reason, we will offer you another date and time or a credit note.


If you cannot give us access to electrical power you will require a generator, please let us know at the time of booking and we can hire one on your behalf from an external hire company at an additional cost of £50.
Please note that once we have hired the generator it is non-refundable.

Failure to inform us 7 days before the party may result in the party being cancelled, with no refund.

If on arrival, we find the venue to be unsuitable for any reason we reserve the right to abort the session without compensation.

We will park our vehicles where you ask us to if it is safe to do so and we aren’t blocking the road for other users.

If we receive a parking ticket parking during the party, it will be your responsibility to pay this. If the parking space require a permit, it is the party organiser’s responsibility to arrange this prior to the event.
Under no circumstances can we be held responsible for any damage to driveways, grounds or surrounding fences, walls or plant life that is caused by our vehicle, crew or party goers.

If you ask us to park our buses on your private driveway, Essex Soft Play Bus LTD will NOT be held liable for any damages caused as most driveways are not designed to take the weight of a Double Decker Bus, i.e., Block paving, Manhole covers etc.
It is the party planner’s responsibility to take advice from a qualified person whether the grounds are suitable to support our vehicle (33ft long, 15ft high and 8ft wide.)

Our Double Decker Bus

The bus is 10 meters/33 foot long and 2.4 meters/8 foot wide with a height of 4.42 meters/14 foot 6 inches tall.

We can park outside your house or venue; it doesn’t even matter if you live on a hill! We do ask that you consider any obstructive trees with low branches or width restrictions on roads where the bus will be parked for your event.

Please advise us when booking if you think there may be issues with parking, access or other restrictions that could prevent the Soft Play Bus from attending your event.

By inviting us onto your grounds the party organiser is accepting full responsibility for any damage caused.

onboard Essex Softplay Bus

We aim to make every effort to ensure our vehicle is a safe and clean environment in accordance with Health & Safety requirements.

We ask that everyone removes their shoes before entering the bus and anyone entering the Essex Soft Play Bus vehicle does so entirely at their own risk.

Essex Soft Play Bus vehicle is a strictly no smoking vehicle

No food or drink to be consumed on the bus.

We will not tolerate bad behaviour, bad language, aggressive behaviour or threatening behaviour to our crew or other party goers. In the event of such acts, we reserve the right to end the session immediately and any money paid will be forfeited.

Anyone considered being under the influence of drugs or having consumed an excessive amount of alcohol will not be allowed on board.
In the event of damage to our equipment or vehicle that is caused by excessively harsh treatment or vandalism and that is deemed purposeful we reserve the right to charge to the person names on the booking for the full amount to repair or replace the equipment.

The Essex Soft Play Bus is best suited to children ages 4 to 8 years old. Anyone under 4 years old will require a parent or adult to be always onboard with them.

Whilst our hosts are there to provide the bus and answer any questions you may have and not to personally entertain the children.

The party organisers (yourself) are responsible for the children, we recommend at least 2 adults for 30 children.

If a child is unwell or has a toilet accident on the van, the customer would be liable for a £50 deep cleaning fee.

The customer would be required to clean up the initial mess and it would be the hosts discretion if he feels it’s safe enough for the party to continue. 

On The Day

Although we will endeavour to arrive 30 mins before the time booked, we cannot be held responsible for events such as traffic hold ups. In the event of late arrival, we will do our best to continue the session until the correct amount of time has elapsed.
In the event of unforeseen circumstances (i.e breakdowns) we reserve the right to offer an alternative date and/or time. We will always aim to inform the party organiser of any changes ASAP.

During the event we may take some photographs for our website. If this is not acceptable, please make sure a member of the crew is aware of your request.

You are welcome to take your own photographs of the event. The event organiser is wholly responsible for gaining any necessary permission from third parties (e.g., other parents) for photographs to be taken of event attendants.

Upon hiring Essex Soft Play Bus, you are hiring only the use of the bus. The contents of the van are complimentary for you to use.

Essex Softplay Bus & our staff


Essex Soft Play Bus has full Public Liability Insurance
All our staff are DBS checked.

In the unlikely event of you being any way un-happy with our service please e-mail your complaint to Stating in full your reasons for complaint and enclosing any evidence you may have to support your claim.

Essex Soft Play Bus are part of Essex Gaming Bus.

NOTE : If you are unsure about anything then call us on

07342 920644

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